How long does my order take to ship?

Orders typically ship out within 48 hours from date of order. Please allow 7-10 days to receive your order from date of order placement.

What makes Plume different from other hair tonics?

Plume is formulated specifically to address the damaging effects of hard water on hair. We use carefully selected natural ingredients to restore hair health, enhance shine, and improve texture, without relying on harsh chemicals or synthetic additives.

Does Plume contain sulfates, parabens, or silicones?

No, all Plume products are free from sulfates, parabens, silicones, and other harsh chemicals. Our formulas are crafted with natural, clean ingredients that nourish and strengthen your hair without causing buildup or irritation.

How long will it take to see results with Plume?

Results may vary depending on individual hair needs, but many of our customers notice improvements in hair texture and shine within a few weeks of consistent use. For optimal results, we recommend using Plume regularly and following our care tips.

What is the shelf life of Plume products?

Plume products are crafted in small batches to ensure optimal freshness and efficacy. We recommend using your product within 6 months of opening. All of our products are free from synthetic preservatives, which enhances their purity but limits shelf life.

Do Plume products work for all hair types?

Yes, Plume’s natural formula is designed to benefit all hair types, especially those affected by hard water. For personalized recommendations, feel free to reach out to our customer care team for a consultation.

What is your return policy? 

If there are any issues with your order or its delivery, please notify customer care within 2 days of receipt by e-mail (care@withplume.com).

CHANGES TO YOUR ORDER

Once your order has been processed, we are unable to make changes. This includes combining orders, adjustments to your order or shipping details.

CANCELLING ORDERS

If you need to cancel an order, please contact customer care immediately. We will do our best to stop the order before it is prepared. Once an order is processed, we are unable to cancel it.

RETURNS + REPLACEMENTS

Due to the energetic and small batch nature of Plume, all purchases are final. We take your purchases seriously and appreciate your understanding that each precious Plume bottle has been individually created and packed with care. We highly encourage you to ask our team questions about the products before you purchase to ensure best fit. We offer free consultations for this purpose.

Refunds are restricted. Our customer care team is happy to help find a specialized solution for your circumstance. Every product is made in small batches for maximum quality and freshness, so we are restricted from accepting returned products for refunds. In the rare case of a reaction, please contact a customer care representative for dilution tips and creative alternatives for product use.

*Plume is inculpable for any adverse reaction or allergy to our products. We stand behind the caliber and integrity of every ingredient and product we craft, and we share all product ingredients on our website to foster personal discretion while shopping.

Do you offer international shipping? 

Yes! We currently ship from France to most European countries, and the UK. Please contact us directly for more information.